Overview
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. You have 90 days from the date of delivery to return an item.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It should also have the receipt or proof of purchase. For items that have been opened or used, please contact our support team – we may be able to discuss partial refund options or store credit on a case-by-case basis.
Non-Returnable Items
Please note that certain types of items cannot be returned, including:
Personalized or custom products
Gift cards
Downloadable software or digital products
Items marked as “Final Sale” or “Clearance”
Refunds
Once we receive and inspect your return, we will send you an email notification. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.
Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account or credit card statement again.
Contact your credit card company, as it may take some time before the refund is officially posted to your account.
Contact your bank, as there is often a processing time required before a refund is posted.
If you have done all of this and still have not received your refund, please contact us
Sale Items
Only regular-priced items may be refunded. Sale items (unless faulty) are final sale and cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us and we will provide instructions on how to proceed.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
Shipping Returns
To return your product, please contact us for the return shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For items over a certain value, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.